Your greatest risk may be your IT guy!

Continued

Most executives know almost absolutely nothing about the complex technical systems in their company. The IT director or staff you contracted or hired may not really be doing a good job or have the expertise you assume. How would you know? 

Many corporate and private business are fearful of replacing  IT personnel even when they are not happy. These administrators have been given "the keys to the kingdom" and there is no real plan in place to transition to a replacement.

It is difficult to incorporate accountability and supervision of structured technologies and processes that far exceed ones expertise. Most owners or executives rely on visual impressions, blind trust, and  pleasant personalities to gain assurance that a competent and thorough person or team is working for them. They may be everything you expected. However, everyone in the organization has deficiencies and the capacity to expand. 

 

Do you and your management team have the skill or knowledge to audit or discover the weakness or flaws in your policies and  processes with IT? Can you advise on new innovative technologies, validate data security, or identify evolving risks? Do you really know if the company actually needs all that expensive equipment? Do you know if all your technology assets are accounted for?

 

Onit offers a unique cost effective strategy that integrates a contingency plan and provides indirect oversight of your IT department. While we do not directly supervise your IT administration, our participation in contingency planning, auditing, and role as a IT staffing source, adds a new layer of accountability that aligns  IT with everyone else in the organization. Eliminating real or potential leverage is only one of the many advantages you will obtain.

  • Are their phones “live” and respond to support issues in one hour or less?

  • Are they remotely monitoring your network 24-7-365 to keep critical security settings, virus definitions, and security patches up to date?

  • Do they INSIST on monitoring an offsite as well as an onsite backup, or are they letting you rely on outdated tape backups?

  • Do they INSIST on doing periodic test restores of your backups to make sure the data is not corrupt and could be restored in the event of a disaster?

  • Do they consistently (and proactively) offer new ways to improve your network’s performance, or do they wait until you have a problem to make recommendations?

  • Do they explain what they are doing and answer your questions in terms that you can understand (not geek-speak)?

  • Do they complete projects on time and on budget, or does every project end up taking longer and costing more than you expected?

  • Do they offer any guarantees on their services?

  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?

  • Do their technicians maintain current vendor certifications and participate in ongoing training, or do you feel as though they are learning on your dime?

  • Do they take calls from other clients while working on your network (and on your dime)?

  • Do you have to manage their progress on projects, or do they provide frequent updates, status reports, and follow-up calls and e-mails?

  • Do they offer flat-rate or fixed-fee project quotes, or do they give themselves a wide open playing field with “time and materials?”

How to identify potential issues

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